FAQ

Traveling


Who do I need to contact if I have any questions about my reservation?

For any questions you have concerning your reservation or any modification you would like to request, please contact directly your host from the listing page of the accommodation booked in Contact Host option.

You can also simply go to your Inbox tab and select Traveling section, in which you will have access to all your history conversations.


How do I verify myself and why it's important?

You've got access to your verifications in your Dashboard under the Trust and Verification tab in Profile section. There are 4 different types of verifications: Email address, Facebook connection, Google connection and Document verification in which you can upload paper such as passport, driving license, etc.

To verify your identity is very important for our BecoStay community as it will show transparency and therefore help the host in giving trust. Your details will be displayed to the host once you send a booking request or message to him. This will also speed up the process to have your booking request pre-approved (in case the instant booking option is not available).


How do I pay securely with BecoStay?

You can enter your debit/credit card details to pay your booking through BecoStay.


What are the service fees am I paying as a guest for a booking?

We’re charging the guest with a 15% service fee on the total cost of each booking. This amount is automatically added in the total cost of the booking.


How do I cancel a reservation and receive a refund?

You need to go to Your Trips section in your Dashboard and then click on Upcoming Trips. You will see the details of your next reservation and you will be able to cancel it.

You can also go to your Inbox from your Dashboard and go to Traveling section to find the conversation you have opened with your host and where you will also have the possibility to cancel the booking.

Make sure to check the cancellation policy before cancelling since you may not be entitled to receive any refund or only a part of it.


What can I do if the listing of the property is misleading?

If the property is not as described, we advise you to contact immediately the host after you've checked-in for more clarification or to request any compensation. If you're still not happy with the explanation or solution provided by the host, we advise you to clearly describe and explain what was not as described when you will do your review. This is very crucial for the transparency of our BecoStay community, so do not hesitate to do so. We would also recommend to take pictures of the accommodation clearly showing the state of the place.

Additionally, do not hesitate to contact us using this support form: https://becostay.com/contact.


What are the BecoStay cancellation policies?

Please check this page in which our different cancellation policies are presented: https://becostay.com/cancellation-policies.


What do I do when a host cancels my booking?

You should contact directly your host. If you're not happy with the solution provided by your host, please do not hesitate to contact us using this support form: https://becostay.com/contact.

Please note as well if a host cancels a booking, you will receive automatically the refund of the full amount of the booking (including the service fee and cleaning fee).


How long it will take to get refunded if the host cancels my booking?

You will be refunded the total cost of your stay and will receive the money into your account within 3 to 5 working days.


What should I do if the host does not respond after I booked his property?

In this case, please do not hesitate to contact us using this support form: https://becostay.com/contact


When can I leave a review?

An email will be sent out 2 days after the check out in which you'll have the option to leave your review about your stay.



Hosting


How to make sure I will use correctly the different eco-criteria?

We've got 4 type of eco-criteria covering 4 eco-friendly themes: amenities, energy, material and food. These have been built in order to help the hosts to highlight the different ecological aspects of their home. They're also being used as filters for the guests in order for them to refine their research.

You can check this page to learn more about them and to know how to get the most of it: https://www.becostay.com/whyhost.


When I will receive my payout?

You will receive your payout into your account within 3 to 5 working days after your guest has checked in.


What are the fees am I paying as a host for a booking?

We’re charging the host with 3% fee on the total cost of each booking. This amount will be deducted before the host receives his payout.


How I can synchronize my calendar?

You have the option to use the iCal functionality in order to synchronize your calendar whether your accommodation is promoted in other rental websites or you use a Channel Manager. This option is made available only after your listing has been created in the editing section.

You need to go to Your Listings section and click on Edit Listings. Choose Step 3 and go the page Booking window. In here, you will have the option to import and export your Calendar with the iCal link.

You can force the iCal link to be synced once it’s imported. Otherwise the iCal link is continuously synced, and your calendar updated automatically after 00:00 CET time.


What are the BecoStay cancellation policies?

Please check this page in which our different cancellation policies are presented: https://becostay.com/cancellation-policies.


How do I cancel a guest's reservation?

You need to go to your Your Listings section in your Dashboard and then click on Upcoming Reservations. You will see the details of your next reservation and you will be able to cancel your booking.

You can also go to your Inbox from your Dashboard and go to Hosting section to find the conversation you have opened with your guest and where you will also have the possibility to cancel the booking.

Please make sure you explain to your guest why you’ve cancelled the booking. Transparency is key and very important to build a trusted BecoStay community.

Also, we strongly advise to avoid cancelling a reservation at the last minute. The guest needs to be aware several days before in order for him to have the proper time to look for another accommodation and avoid any type of hassles.


Do I receive the full payment if the client is not showing?

If the client is a no show, you will as a host receive the full amount of the booking minus the host fee.


Do I have to do anything to refund my guest if I cancel the reservation?

You don't have to do anything. Becostay will automatically refund the guest. The guest will receive the total cost of the stay within 3 to 5 working days into his account.


When can I leave a review?

An email will be sent out 2 days after the check out in which you'll have the option to leave your review about your experience with the guest.